Refund policy

At Atlia, we are committed to providing products designed to support relaxation, comfort, and a better evening routine. We believe the Atlia Pillow works best when you have enough time to become familiar with the settings and find the experience that feels most comfortable for you.

For this reason, we recommend using the Atlia Pillow consistently for at least 14 days before requesting a return.

If you are not satisfied with your purchase within our 60 day money back guarantee, please contact us at oliviarojas@atlia.co.

Cancellation Policy

Any changes or cancellations must be requested within 24 hours of placing your order.

After this period, we may not be able to make changes because the order may have already entered processing or been prepared for shipment.

Approved cancellations will be refunded to the original payment method. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.

60 Day Money Back Guarantee

We encourage you to use the Atlia Pillow for at least 14 days so you have time to become familiar with its positioning, warmth, lift settings, and intensity levels.

If you are still not satisfied after the 14 day trial period and your request is submitted within 60 days of delivery, you may return the Atlia Pillow for a refund.

Shipping fees, where applicable, are non refundable.

To begin a return, contact our support team through the form on our Contact Us page or email oliviarojas@atlia.co.

Please include your order number and the name and email address used when placing the order. Our support team will provide the return instructions and return address.

Returned products must include the Atlia Pillow and any accessories originally included with the order. Items that are incomplete, intentionally damaged, or damaged through misuse may not qualify for a refund.

Damaged or Defective Items

We carefully package each Atlia Pillow to reduce the risk of damage during shipping.

An item is considered damaged or defective if it arrives physically broken, does not function as intended, or contains a manufacturing defect.

Damage to the outer packaging, including dents, scuffs, or marks, does not qualify as product damage when the Atlia Pillow itself remains in good condition.

If your order arrives damaged or defective, please contact us within 72 hours of delivery at oliviarojas@atlia.co.

Include your order number and clear photos or videos showing the issue. We will review your request and determine whether the product qualifies for a replacement at no additional cost.

We do not refund, replace, or accept returns for damage caused by misuse, improper cleaning, unauthorized modification, normal wear and tear, or failure to follow the product instructions.

Shipping and Delivery

We work to process and deliver every order as quickly as possible. However, delivery times may be affected by circumstances outside our control, including courier delays, customs processing, severe weather, and other transportation disruptions.

Atlia is not responsible for delays caused by the shipping carrier or customs authorities.

If your tracking information shows a delivery problem, please contact the courier first for assistance. You may also contact us, and we will provide any available order or tracking information.

Atlia is not responsible for packages that are lost or stolen after the carrier marks them as delivered to the address provided during checkout.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address when placing an order.

If you notice an error, contact us within 24 hours at oliviarojas@atlia.co.

We cannot guarantee that an address can be changed after an order enters processing or ships. If an incorrect or incomplete address results in a failed delivery, lost package, or return to sender, Atlia may not be able to provide a free replacement or refund.

Health and Safety

The Atlia Pillow is a general wellness and comfort product. It is not intended to diagnose, treat, cure, or prevent headaches, migraine, neck pain, or any other medical condition.

Always follow the provided instructions and begin with the gentlest setting.

Stop using the product if you experience worsening pain, dizziness, numbness, weakness, or unusual discomfort.

Speak with a qualified medical professional before use if you have a known neck condition, previous neck surgery, osteoporosis, neurological symptoms, are pregnant, or have another concern that may affect safe use.

Policy Updates

Atlia reserves the right to update this Return and Refund Policy at any time.

The version available on our website at the time of purchase will apply to your order. By purchasing and using the Atlia Pillow, you confirm that you have reviewed and accepted this policy.

For questions about an order, return, or refund, contact us at oliviarojas@atlia.co. Our support team is here to help.